Support
Answers to the questions we hear most, for worshippers and for masjid committees. Still stuck? Email us.
For Worshippers
How do I follow my masjid?
Open the app, find your masjid by name, town or postcode, and choose Follow. The first masjid you follow becomes your main one, shown in full on My Masjid; you can follow as many as you like.
A time looks wrong
Jamaat times come from the masjid’s own committee, so they’re the best people to tell. You can also use Send Feedback under More in the app, or “Something wrong here?” at the foot of a masjid’s page.
My masjid says “calculated times”
Its committee hasn’t published its own timetable yet, so the app shows start times worked out for its location and never a jamaat time. Let the masjid know about All Masjids; it’s free for them.
My masjid isn’t listed
A committee member can add it in a few minutes from Register Your Masjid. Anyone can let us know with Send Feedback in the app.
How do I put the app on my phone?
Open the app in your phone’s browser and choose Install from the Get the App bar, or follow the steps under More → Install the App.
Do I need an account?
No. There’s no sign-in and no email. What you follow stays on your phone. Read our privacy notice for the details.
For Masjid Committees
How do we join?
Find your masjid on Register Your Masjid and claim it, or add it if it isn’t listed. You can start straight away; we check every claim with the masjid.
I can’t sign in
Use Forgot Password on the sign-in page. If the email doesn’t arrive, check your spam folder, then contact us.
How do we add committee members?
An admin opens Team in the portal and adds them by email address, each with the right role: timetable, screens, events or donations.
How do we set up a TV?
See Setting Up a Screen: what to buy, pairing in three steps, portrait screens and sleep times.
Our times aren’t showing in the app
Times show once they’re published. In the portal, open Timetable or Settings and Jamaat and choose Save and Publish.
Someone else has claimed our masjid
Ask one of its admins to add you from their Team page. If you think the claim is wrong, email us and we’ll look into it.
Still Need Help?
Email hello@allmasjids.com. We usually reply within two working days.